Applying the learning to improve services

“Triangle are market leaders in outcomes management because they combine excellent understanding of the issues with superb communication and organisational skills” St Mungo's

Outcomes data can give a strong indication of service effectiveness and can also point to issues that need to be addressed. What are the implications for the way you carry out your work?

• Perhaps there is a project that consistently delivers better outcomes – what can other projects learn from their success?
• Perhaps there is an intervention that seems particularly successful – can you make a funding case for more investment in this approach?
• Perhaps there is a client group that doesn’t make any progress – do you need a different service for this group of people?

We can help you work through the implications of your findings and implement the necessary changes. The case for change is much stronger when based on clear evidence.

“The data produced by the Star is absolutely brilliant and now we are able to show improvement going back 18 months or two years. There has been a clear improvement for the majority of service users across all the outcomes star areas. It's also interesting how this varies between services and analysis of the data has raised questions that we have looked into” Mark Barrett, Senior Manager, Croftlands Trust (Carlisle)